hello, i just purchased a Milan.  my Verizon Samsung Convoy was connected by the salesman and he had a bit of difficulty, but finally got it by shutting off the phone.  however, it disconnected again.  so, i went back and he shut off the Convoy again and turned it back on and connected it again.  he said this isn't a Sync issue, but a Verizon issue. 

i read in these chats where someone recommended shutting down the phone at least once a week and even removing the battery?  is this true?  this is hard to fathom. 

is Ford working on the problem?  are there any "patches" that Ford has for the software?

thanks very much for your help. 

I have a ford f150 with Sync and the blackberry 9630.  It does the same thing to me.  When I use directions, it can never find me.  Please let me know if you come across a fix. 

Thanks 

I've had this "can't find your vehicle right now problem" for the last six months or so, possibly starting after the 3.1 upgrade.  The turn-by-turn directions did work fine for the first few months with 3.0 though.  The system first worked and then stopped working with a Motorola Razr2 V9 on AT&T.  Thinking it might be a phone issue, I switched to a Verizon Blackberry Tour (switching my active number on the sync website).  Since the same problem occurs for me with two different phones on two carriers, it may suggest this is a Sync problem not a phone or carrier problem.  I tried the suggestions in this thread and given to me by the Sync phone support team, including turning up the bluetooth volume, performing a master reset, deleting my saved points, and pulling my phone battery to "clear possible bluetooth errors".  However the result is the same - "I'm sorry, but I can't find your vehicle right now".

I also have a second problem with Services, that I think started along with the turn by turn issue.  When I do a business search, and then have Sync dial the business number for me, the phone over Sync just rings and rings, like the business never picks up.  However, if I immediately call the business directly, or using another phone, the business does pick up.  So it seems like the Sync-dialed number is not really calling the business.  This used to work for me, too, with the Razr2/AT&T.

Looking forward to reading about a solution!

Sprint  Samsung phone

Just thought I'd post an update to my "can't find your vehicle right now" problem, and the business search "connect me" that would just ring an ring.  I took my car into the dealer, as suggested by the Sync board moderator.  At first the dealership told me that they wouldn't be able to fix the problem, but after they worked with Brian at Sync, they replaced the Global Positioning Module.  Both the problems I had are now gone! Directions works, and so does dialing a business through Services business search.  It took a week, but they got it fixed.  I'd have to say I'm impressed by the attention the Sync team pays to this forum, and the coordination they pulled off between the Sync team and my dealer.  Thanks.