Help. Voice Command never works w/ my address book. I say a name, it replies with completely unrelated name. Dealer couldn't fix. I already customized my voice to this Snyc. Voice works with all other apps. I already removed and reloaded the phone multiple times. I need this feature bad. Hv a Blackberry Bold. Dealer at a loss. Said check w/ folks on Sync-My-Ride.  Help me, Obi Wans.

I posted this in another similar thread.

I think you will find out it is your phone, not SYNC that can't recognize the name you are asking for.  I have trouble calling 1 person in my phone book (Sami) , it will always dial the same wrong person (Sandy). Then I got a call from Sami  the name is pronounced  'Somi' by the phone, through SYNC. I called her back using 'Somi" and it dialed the correct number.  My phone says 'Somi" when it is not connected to the car. It is the phones voice that comes over SYNC when a call comes in. not the SYNC voice.  If there are similar names in your phone it is the phone, not SYNC that has the trouble.

I have an Instinct and can voice dial with it. I need to tell it to dial pronouncing names  just as it tells me who the call is coming from.  You say the names are unrelated, so you may have different problem, but can you voice dial with the phone and how does it work then?

 I have the same problem with my Sync- It is not the phone because I have changed phones 3 times same phone #.

 My wife hade the same model phone and the system read her phone book, but everytime I use my phone it will not recognize any commands from my phone book. The answer I got from my dealer was "keep trying"  any suggestion??  getting frustrated!

Sync will no longer respond correctly to names in my phonebook. It does operate correctly if I a say dial and speak the entire phone number. If a say a name it never gets it correct, it always responds with multiple choices that are incorrect.

Hi Matt1674,

Your post was moved to this corresponding thread. You may want to browse the phonebook to see if your contacts transferred correctly. Also, make sure you are saying the names exactly as they are listed in the phonebook. There are additional Voice Command and Mobile Phone troubleshooting tips at the link below:

http://www.syncmyride.com/Own/Modules/SupportContent/UsingSyncTips.aspx

Mike

You're probably running into a bug that Ford won't admit to.  I found that after sync'ing my contact list I had to turn off auto download otherwise the phonebook in the car would get screwed up. 

Ford's online help people claim its a bug with the phone (the fact that it happens with multiple brands and models doesn't matter) and how it "buffers the bluetooth contacts"

FORD GET YOUR ACT TOGETHER acknowledge the problems and provide a real fix instead of blaming everybody else for your mistakes.

That's a strange theory (that it's a bug in the system and all Ford's fault).

I've never had any issues with my phonebook (autodownload set to on) on my HTC Touch Pro2 (Verizon).  I did have a lot of issues with my Palm Treo 700WX (also Verizon).

If it's a bug, why doesn't it affect my phonebook?

Sync 2.1 with Nav.

Don't see the issue with my Env Touch and my 08 Focus with Sync v2.1 either.

I'll agree with you though Ford does not like to admit to defects unless they absolutely have to.

Just like Microsoft... it's not a bug, its a feature. ;-)

Just like Microsoft... it's not a bug, its an UNDOCUMENTED feature. ;-)

LOL...