For some reason OS 3.1 is always "indexing". Whenever I try to execute a command to play some artist or album, it tells me its indexing. I reset the Sync software, I turn on and off my phone, no dice.

3.1 screwed things up royally for me as well. It takes well over an hour to index, and if I unplug it or shut the car off at any point after it finishes the index, well.... It indexes all over again. The other little bug is that it only indexes a small portion of my Ipod Touch, and after a few times of requesting songs, it will start skipping though songs witout playing them. Just starts moving forward. Really annoying, Hopefully Microsoft will have an update out very soon.

Needless to say, Sync and iPhone haven't gotten along terribly well since the get go, and iPhone OS 3.1 makes sync even more useless to iPhone users.. What I think I have the most trouble with is that Ford, Microsoft and Apple haven't been able to make things work, but Apple has added support to the SDK since iPhone OS 3.0 to have hardware device control through an app, that hasn't been taken advantage of to fix these problems. Why not have a Sync App for iPhone / Touch that interfaces with Sync however the Sync engineers see fit. Push text messages or even emails to the system via the app, not have endless indexing of music, make the bluetooth audio reliable, etc. See link: http://developer.apple.com/iphone/program/sdk/accessories.html "With iPhone SDK 3.0, you can also create your own custom protocols to exchange data and commands with your app through the 30 pin dock connector, or wirelessly over Bluetooth." Blaming iPhone for bad support is A MOOT POINT if the audio still pops every 30 seconds over BT, if it takes 30 minutes to index each time, in call sound quality is garbage, and text messaging isn't supported. The tools to fix these problems exist, so let's see them put to use!

Yep, 3.1 is even worse than 3.0 for me.  Like the OP, it takes a VERY long time for my iPhone to index and now it only recognized about 50 of my 2000 songs so it is pretty much useless as a media player. When I had the iPhone 2.2 firmware, everything was fine but unfortunately, I haven't found a way to roll back my iPhone firmware.   Apple and Microsoft need to get together and figure this out-but I won't hold my breath on this one.......

I downloaded the 3.1 software thinking would be great for my iPod but it has been four days now Sync is still trying to index my library. I also have the latest version for sync V2.0 with reverse 911 and vehicle health report. I only have about 1500 songs on the iPod (all that would fit with movies and apps) and it used to take about 2-4 minutes to index. Hopefully Apple or Microsoft will fix this soon.

OK, I just got through chatting with one of the Sync Customer Service reps who said they ARE aware of the problems with Sync and the iPhone/iTouch and that Apple, Ford, and Microsoft are working on it.  She said that there might be some sort of update to resolve it but that she didn't know any more in relation to a possible timeline for it.  So....our iPhones still don't work for us but I guess I can at least be glad they are aware of it and working on it.  Hopefully, there will be a resolution soon.

I too have discovered the iPhone 3.1 problems with Sync. I have tried one thing that helps a little. I have approx. 800 songs on my iPhone and Sync takes 20 minutes to index. If I put my iPhone in Airplane mode so that BT and WiFi is shut off, and then plug in the USB, it seems to cut down the time. My guess is that iPhone is not busy talking to Sync over BT so it is able to devote more cpu time to the USB connection.

I have the same problem with OS 3.1. Along with endless indexing, the system was reset and now I can't pair the phone via BT. Jon

I may be replacing my Blackberry with an iPhone.  How well does the BT connection work using the iPhone?  My Blackberry works quite well...will I be sorry I switched?  I am not interested in streaming music, just operating the phone through Sync.

SYNC does not fully support the 3.1 Iphone. It is very irritating! Come on guys, work it out with Apple and At&t. I will just enjoy my engine sound for now I guess! I cannot even get my phonebook synced. Useless to me and dangerous if you jack with it while driving! Your " owner's manuel" for SYNC is a joke! Over a million SYNC's on the road? Got to be a couple of Iphone user's! Let's get to work, denohew